To succeed where others fail with AI, early-movers will gain unassailable performance advantages to those playing catch up and delaying their speed of transformation, say McKinsey.
Scaling AI into your organisation now and involving frontline users in development, will help by removing distrust, demystifying processes and demonstrating the exponential possibilities it unlocks at every employee’s level. Across the organisation – siloes notwithstanding, of course.
We need to learn to “dance with the robots” rather than run away from them, technologists say. Hmm.
They just improve what we do, not replace us. It really is then, the best version of us we can potentially be.
The speed of processing and evaluating best performance alternatives can now be done in a millisecond. We take that speed and learned forecast data to act more decisively with a better chance of a successful outcome. Saving time and money. Perhaps saving lives too when used in healthcare and operational safety. Predictive maintenance is a major output of AI deployment.
McKinsey looked at a typical customer service model for AI which neatly sums up human AI interactions in a service-led organisation:
Organisations are currently going through vital structural and cultural change, owing to the seismic shifts brought about by the pandemic and our subsequent attitudes to work.
Perhaps today more than ever – even perhaps, more than just one year ago – we see the benefits and possibilities opened up to us by AI in everyday life.
It’s perhaps, time then, that we all learnt to dance in a new way – as the immortal line goes in “Kitchen at Parties”…